Strengthening customer experience with integrated aftersales at G&O Maritime Group
Creating a consolidated aftersales unit at group level is a major, recent strategic move for G&O. Seven months into his role as Head of Aftersales at G&O, Rene Olsen is already implementing significant changes aimed at improving customer support across the company’s various brands.
Rene Olsen, 54, brings extensive experience to the new position. He graduated as a marine engineer in 1995 and spent the last two decades in sales and service roles, including 12 years at Wärtsilä’s Danish division, as well as postings in Germany, Norway and the Netherlands. Based in Esbjerg, Denmark, Rene Olsen now oversees aftersales activities at a group level for G&O.
“When I accepted this role, it was largely because of my experience in aftersales leadership in the marine industry. Also, I see significant opportunities in bringing together our strengths under a strategy for a unified aftersales organisation,” says Rene Olsen and highlights that this restructuring will enable G&O to offer improved customer service through streamlined internal processes and more effective coordination among brands.
